Training Programmes

Senior Management Development is therefore one of the most valuable elements in a talent management strategy, creating the environment for employee engagement, superior performance and business growth…

Business Development Executive Training

Effective Business Development teams apply analytical rigour, speed of mind and powerful execution that bridges the gap between strategy and business performance. They combine strong engagement skills, cts into profitable customers…however,

Customer Service Excellence

A customer focused culture can be challenging but at its core is a business model based on a detailed understanding of customers. In building a customer focused culture, organisations must look at how those that work within the organisation demonstrate the necessary values and …

Customer Relationship Management

The challenge facing organisations today is that customer are expecting more individual attention, responsiveness, customization and access, yet are not willing to pay a premium for these services. High customer expectations and lower exit barriers threaten to increase customer attrition…

Strategic decision making for executives

Executive Directors set strategies and manage operations by weighing a vast array of factors to arrive at the right balance of risk and reward. They contend with high level of uncertainty, multi-functional teams, and changing competitive landscapes which make decision making…

Commercial Credit Analysis Training Outline

I am text block. Click edit In financial lending, surprise outcomes usually turn out negative for financial institutions. Low efficiency and high default rates are the major risks in SME lending. The pressure is therefore on the financial institutions to make sure that right lending decisions are made using practical tools…

Strategic Management and Leadership

The challenges facing executive leadership is how they can generate strong revenues, healthy profits and spar growth under rapidly changing operational regulations, stiff competition and faced with highly knowledgeable and demanding customers. Executive leadership must therefore…

Change Management and Cultural Transformation

Organisations seeking to adapt during turbulent times – like now- cannot force change through purely technical approaches such as restructuring, reorganisation and reengineering. They need a new kind of leadership capability to reframe dilemmas, reinterpret options, and reform operations ..

SME Development and Management

Developing a successful SME banking business is always difficult because of lack of reliable market information and the difficulty of building a sound loan portfolio. It therefore requires banks to adopt novel approaches to overcome unexpected challenges they face. Key challenge…

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